The multi-hundred million dollar Obamacare computer system failures have reduced people to submitting paper applications in many cases. Imagine if HHS ran the airlines?

Instead, this is a good news story from reader Bronwyn about how Virgin Australia struggled to deal with the turmoil caused by the shooting at LAX on Friday, November 1:

Just a positive, amidst a tough day.

The staff at Virgin Australia have been working so very hard at lax. Our flight was set to leave from terminal 3 from lax to Sydney tonight. We are late and in another airlines terminal. Nothing has worked for them.

They had to hand write all our boarding passes!

How amazing are they?! All we smiles!!

Bronwyn sent a follow-up email Saturday night (Eastern):

We arrived in Sydney, very thankful! When we took off the whole plane cheered!