Starbucks Releases Their Social Justice Training Manual
Starbucks’ endeavor to rid the country of any kind of bias is just another two-bit shame game masquerading as progress.
In April, a Starbucks store manager called the cops on two black men who attempted to use the store restroom but had not purchased anything. They claimed they were waiting to meet with a real estate investor.
Black Lives Matters got involved, the store manager was stripped of title and rank, either voluntarily or otherwise, and Starbucks went into Virtue Signal DEFCON 1.
Part of their very public fix was the promise to close thousands of retail stores nationwide for sensitivity training. Last week, they did just that, closing their stores to retrain retail staff.
Their training workbook is exactly what you would expect, pure social justice drivel.
From the “your truth” nonsense—despite what current cultural trends accept, truth is not relative nor subjective, it is absolute (logic, religion, and mathematics teach us that much) to “institutional racism”, “othering”, and other similar garbage, the training (workbook embedded at the end of this post), is an unfortunate glimpse into progressive reality.
To be clear, many of these subjects are rooted in reality and worthy of reflection and discussion. Everyone has biases. True. Everyone has biases of which they’re probably not aware. Also true. But this training (like so much from the social justice world) singles out race or what Starbucks is calling “becoming color brave” and suggests (as social justice types do) that everyone harbors racist tendencies, they just haven’t spent enough time properly identifying them. Which is not true, regardless of what your personal truth tells you.
Plopped into the broader context of what’s increasingly referred to as the “broader culture”, Starbucks’ endeavor to rid the country of any kind of bias is just another two-bit shame game masquerading as progress.
See for yourself.
The training was conducted with accompanying videos which encourage partners (what Starbucks calls their employees) to deal with and address the emotional issues of their customers. Might be well-meaning, but in the absence of professional training, this is bound to be a disaster.
Full workbook here:
Starbucks Training Notebook by Legal Insurrection on Scribd
And Team Workbook here:
Starbucks Team Workbook by Legal Insurrection on Scribd
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Comments
Excuse me. There are not different “truths,” only different opinions. It is sad that we have done so much to denigrate actual truth. Moral relativism, relative truth, all cultures equally valid – all that stuff is a scourge. I’m sure I’ve done a shameless plug on my blog post on The Truth Will Set You Free ( https://www.unshackledaction.com/single-post/2017/07/19/The-Truth-Will-Set-You-Free ), but why not do it again, if anyone is interested.
It’s sad (but not surprising) to see Starbucks adopt the Marxist theory of Polylogism:
There is no ‘your truth’ and ‘my truth’ there is only ‘THE truth.’
Not to a liberal where the truth, as reality, can be whatever you want it to be
I believe it was Margaret Thatcher who said … “Liberals base things on consensus … conservatives base things on conviction”
Wasn’t it Kellyanne Conway who claimed that the Trump Administration false claim about the size of the inaugural crowd was ‘alternative truth’?
If that was the only example it would not merit a mention. But the right has a whole liturgy of alternative truth – like:
– slavery wasn’t so bad.
– The current crop of republicans can trace their lineage to Lincoln.
– We have equality so what is the fuss about?
– Black lives matter implies that other lives don’t.
Physician heal thyself.
Wow YGnC, you are off in the weeds with this one…
“Somebody bring me a lawnmower!!!”
Maybe the Repubs you’re talking about were conceived in the backseat of a Lincoln…
Black lives Matter, All Lives Matter, #Whatever
We the live in the age of Slogan Philosophy, how bout this one:
It Don’t Matter…
“– slavery wasn’t so bad.
– The current crop of republicans can trace their lineage to Lincoln.
– We have equality so what is the fuss about?
– Black lives matter implies that other lives don’t.”
More communist double speak. Slavery was an institution last supported by democrats. It’s now supported by the democrat communists, who murder any and all that stand in the way.
Linclon was a republican, pure and simple.
There is no such thing as equality, only equal opportunity. For example, your IQ is at least 30 points less than mine, IE, you are not my “equal”.
Black lives matter in the way the group used it implied such. All one needs to do is listen to their Marxist dominated plans for anyone white. They spell it out.
I know you get paid to spout nonsense, but really, try harder.
Barry…wait a minute…YGnC gets paid????
How do I get a gig like that??
Join the communist party for starters…
Join the Commie party? Yikes…No Thanks…
Guess I’ll just remain….Poor but noble….
Hey, gotta keep that white guilt going. Those people are probably stupid enough to be held up by mail.
LOL.
“Even in my position as an African-American female -”
Translation: Even though my race and sex makes me immune to being prejudiced… thanks
Sidebet that not a single “victim” in their video roleplays is a White Male.
Oh and this is priceless: Othering. Is that like when you tell me my skin has no color? “People of color, not you sheet white hillbillies”
What a farce. But no worries. I’d superior to them, so I can be handicapped by their prejudice and still win by 12 lengths. Heh.
so why aren’t you 50 points ahead by now? 😉
Ack. You got me. Nice shot.
Hold it, which of you two is really hrc?
That was my Trayvon Martin impersonation.
Needs work?
spelling check.
“People of color, not you sheet white hillbillies”
sheet – ‘ee’ = ‘i’
Actually that is how I read it the first time…
If your actual “sh*t” is white…I’d say you have a problem since “sh*t” is usually…brown.
You could say…white as a sheet hillbilly, but I think if the libs who wrote this presentation were being honest, what they REALLY mean is…”white sheet hillbillies”…(as in KKK)
Sorry guys. I really was just trying to constrast Caucasian skin tones with white sheets. Put your “white” hand up to the white background here. It’s always annoyed me that you are ostracized from “people of color”. You arent albinos and it seems racist to imply you are “colorless”.
yawn… 5hitty overpriced coffee.
i hope they wind up in #GetWokeGoBroke land.
if i owned a franchise, i’d be examining my out clauses *very* carefully.
Odds they wind up co-franchising Panera Bread within 5 years, with Indian franchisees?
With the exception of those few Starbucks which are in other stores; like the one in the Krogers I shop in or the ones in the Safeway’s in neighboring cities; all Starbucks are corporate owned. The one in my Krogers is staffed by Krogers employees who are part of the grocery unions and who are paid far more than the worthless-degreed SJW’s at corporate Starbucks. They have to wear Starbucks uniforms, use Starbucks ingredients, products, and recipes, but have no Starbucks control over their shops. They did not close for the anti-American pep rally. From the ones I know, they would bid to be transferred to regular grocery duties by seniority [as per their contract], and the newest hires would have ended up running the Starbucks if they had been ordered to attend that rally.
It will not be individual franchise owners, but rather corporate franchise owners en masse.
(scratches head)
Hey now, weren’t these the same people who were assigned to mentor us through a national conversation about racial issues?
But now they need remedial diversity training?
I’m so very disappointed. I thought I was getting taught by professional Thought Leaders and Light Bringers.
They are professional hucksters, of color. This is really a big scam and treating it as such is long overdue.
true story: first time i became aware of my “racial identity” was the first time i was beaten up and had my belongings stolen in school by a group of older kids of a different color who did it because i was white.
We’ve been hoodwinked our entire lives.
I had similar experiences. All bussing did was degrade education for those who wanted to learn, by and large the people being bussed in had little interest in education. For them, school was just a social club.
Two, three dull witted disruptive kids could pretty much destroy destroy learning in a class.
The really sad thing is that conditions in the city only worsened, while the cancer spread until the whole city morphed into a ghetto, granted some areas worse than others, but still ghetto.
Well, the prime objective of socialism is to dumb down everything to the lowest common denominator, except for the rulers of course.
Busing “disadvantaged” kids to a nice neighborhood was supposed to magically turn them into good kids. This made about as much sense as thinking that putting a spoonful of excrement in a gallon of ice cream would transform the excrement into delicious and healthy chocolate.
Same. My first racial awareness was being taunted by blacks for being mixed.
Blacks do discriminate based on degree of blackness, where lighter skinned blacks think they are superior to darker skinned blacks. There may be some truth in that 🙂
There’s a term for light-skinned blacks: High Yellow. You don’t hear it much these days.
You must be from Louisiana, in Georgia, there are also terms such as Redbone and likely many others, it is sad but somewhat interesting that even in the many different communities there are still distinctions, within each group in color and station. Sad but true.
Religion is hardly any appropriate example of remotely approaching absolute anything. Religions of all forms are endlessly debated and interpreted by those who follow them. Religious leaders in particular are habitually changing doctrine based on new interpretations to placate their congregations.
In the programming world, their “ground rules” is a recipe for an infinite loop. There’s no resolution for when your “truth” and their “truth” are in conflict.
I’m sure they would be forced to respect your truth about that.
Some people would not know truth if it bit them. Some truths are anything but.
while (speaking_my_truth++) {if (progressive) virtue_signal++; else speaking_my_truth=-1;}
Case virtue-signaled of
LeftAlone : BuyCoffeeSitDown
AskedAboutRaceIssues : GetRefund
Leave
HearManagerFiredForCommonSense : NeverReturn
Else
GoOnWithLife
(Been a LONG time since I did any Turbo Pascal, VBA, or COBOL, so don’t pile on too hard.)
I didn’t think Starbux could be any more obnoxious a place when I last entered one, about 10 years ago.
This might just put them over the top, though.
The utter stupidity of this thing defies description. They think “categorization” is a bad thing? Without categorization, it would be impossible to draw any kind of inference from past experience – you would be stuck at the cognitive level of a newborn infant.
“Stereotypes” are any belief about the “characteristics, traits, and behavior of certain groups”, and of course are very bad. So if you see a group of people walking towards you on the street, it shouldn’t make any difference if they look like MS-13 gang members or a flock of nuns. Pattern recognition is a no-no.
Take a look at how some of these people live, day to day, never learning to do better, always with their hands out while insisting they are entitled.
^^^This^^^
Toad-O…It’s funny, I have a very liberal friend who was mugged on the subway cause he got on a car with some dicey looking types…He told me later that every fiber of his being said “don’t get on this car”…but he did anyway cause he didn’t want to judge people by their appearance…!!
(I told him he was a dumb-ass)
Pattern recognition is how mankind has survived…people who think we should fight our natural survival mechanisms are just weird.
I don’t think I’ve ever been in a Starbucks. What is it? A clinic for estrogen treatments? That might explain a lot.
I now identify as a Starbucks Regional Manager. Let’s have a discussion about “truths” while I er audit your cash drawer.
Dear Regional Manager Fen,
Why are most of your franchises located in predominately white, high income neighborhoods? I would like to discuss this truth..
Asking for a friend.
ps This was on one of Tucker’s shows… it is a thing.
Paraphrasing Willy Sutton: It’s where the business is.
Right. Because what people were REALLY wanting with their overpriced coffee was a lecture on pop psychology from a minimum wage quadra-gendered asshole that dreams of the next coming of Che Guevara.
I climbed the mountain top and the Wise Shaman came forth with my Double Expresso and imparted upon my soul the Cosmic Wisdom thusly: “Dude. Bros before Ho’s”
“And honor other people’s truth.”
1. This is an incomplete sentence.
2. It should be “truths.”
3. Sorry, that’s wrong. There is only one truth. Their truth is your truth is our truth is my truth.
4. Why are people expected to accept training from those who are factually, arithmetically and linguistically incompetent?
……….and also insane……..
……….and also insane……..
Corporate is likely manned with personnel that were never, like, taught any grammar and stuff. YahKNOOOWW?
I wouldn’t call this training. I’d say it constitutes harassment.
I think the author meant DEFCON 1….DEFCON 5 is the lowest state of defense readiness conditions.
Did the diversity class cure all the Democratic members of the KKK of racism?
Alternatives to Starbucks:
https://foodfornet.com/17-coffee-shop-franchises-other-than-starbucks/
Went into a Starbucks once, out of curiosity when they first got, um, popular. Barista caught me slamming an eight-ball in the bathroom, threw me out. Never went back.
Starbuc$ has become a joke to go along with what was just bad coffee.
speaking of bad coffee, that is so true, while never been a true Starbucks a·fi·ci·o·na·do, I once tried a Ethiopia Sidamo regular coffee, it tasted like an over powering mucky tar burnt and badly brewed, for a long time I thought that was what it was supposed to taste like, it was truly terrible. Then one day, I purchased some green coffee to roast myself and I was suprised beyond belief, because when properly roasted and brewed this is what it tastes like. sweet citrus aromatics and pleasing maple syrup-like body. The wild sweet lemon and floral tones round out into a smooth, clean finish. Wow, what a difference, But at Starbuck$ you will not taste anything like what it should be.
I’ve actually only bought coffee from starbucks in airports. Since I travel all over the world and often through some smaller airports, it is sometimes the only convenient solution to an addiction, or the least worst solution. Starbucks coffee would best be characterized as substantially overpriced IMO.
Sorry, I can’t “honor other people’s truth” if their “truth” is a lie. That’s insanity.
Stop othering. WHatever that is.
I stand in awe of the left’s ability to make something as simple as selling coffee into an exercise fraught with terror for everyone involved.
Oh, how true!
Well, they sell scones and bagels, too, so the complexity level is really pretty high.
It should be a requirement that all virtue signaling be communicated in semaphore.
Or in braille…..
[PILATE]
Then you’re a king? —
[JESUS]
— It’s you that say I am
I look for truth, and find that I get damned
[PILATE]
But what is truth? Is truth unchanging law?
We both have truths – are mine the same as yours?
-Jesus Christ Superstar – “Trial Before Pilate”
(and then the person who spoke of multiple truths had the other beaten and killed…)
Many opinions, only one truth.
Indeed alaskabob. A life-long favourite cliché that gives one immense strength in times of need, “opinions are like a$$holes; everyone has one.”
… and they all stink
These are the deranged canons of the secular post-modern globalist, and the dying gasps of an insane cult. This is their fevered attempt to own the language, following the gospel of Saul Alinsky who stated, “control the language, you control the people.”
Frankly, there is only so much codswallop one can swallow before vomiting.
This is like Sesame Street meets Wall Street and their Frankenchild started a business.
>
Since when did opinion become other people’s truths?
>
Since when is everyone but white people (especially males) allowed to be aggrieved to the point where you must speak to them as though they were intellectual and emotional crippled five year olds?
>
This inane drivel is nothing more than an intellectual botulism that poisons the intellectual abilities of all who deal with it.
>
If ever there was a business that deserves to go under for being inadequate in every way, it is Starbucks. Never before have I ever been so thankful for not liking coffee.
“2. Speak your truth. And honor other people’s truth.”
Ok, deal. Your truth, barista, is that this venti caffe latte costs $4.15. My truth is that it’s only fifty cents. Honor it.
Actually, since this is now the Starbucks business model…
https://www.ugmdallas.org/
“We meet people experiencing homelessness at their personal points of need by providing food, shelter, clothing, and basic clinic services…”
…they should just give away the coffee and snacks.
Perhaps I should sell SBUX short.
Treat your employees as though they are children. “My Notebook?” May I have a coloring book too?
Treat your employees as though they are idiots? “My truth?”
Treat non-white (these boundaries are real distinct, aren’t they?) people as even younger children that require special care as they are so fragile.
Give Starbuck’s management credit – It is hard to insult everybody(employees, customers) with just a single one-day program. I think they pulled it off.
Other jobs are becoming available. There may be a lot of job opportunities at your local Starbucks.
Be VERY careful in the market. It operates on different rules than a business on main street. Selling short is a very risky play and if you don’t know what you are doing you WILL get burned. A company has to do something very, very stupid (and in market world this isn’t that stupid) or a major change has to take place suddenly for enough of a downdraft to take place to make money on a short.
FYI
Yes, but deep down there is a suspicion that Bobby Axlerod sent a couple of black dudes and a snowflake into a Philadelphia Fourbuxs one morning recently. It would be interesting to see who took sizeable shorts the previous day, just sayin.
So yesterday I’m out at 630 before realizing that the Peets kiosk in the freddies is closed until 7 and the dreaded Hawthorne/37th Fourbux is the only option. I do note that 4 tables and eight chairs on the 37th side are no longer there and the local Occupy Hawthorne crowd is near the window to keep an eye on their stuff plugged into the wall, because no one has the heart to tell them that they don’t own anything worth stealing. FWIW, there are 3 accessory USB battery packs for every phone. The bathroom code was 01997 and i’m still trying to decipher the underlying meaning.
So I relayed this to my gun nut buddies and they suggested that 2 of us buy a dozen Maga hats at Walmart and then take over the central conference table by putting hats at all the unoccupied seats, explaining that WE are waiting for the others who are currently at the (rattle off list of PC suitable places, mosque, etc). Each time we are approached, we control the conversation by pointing at the new list of rules on the wall while thanking them profusely for providing ALL PEOPLE with a third place. Hmmmmm, can you buy rainbow colored MAGA hats? My peta hat is camo and actually says people for the eating of tasty animals so it probably wouldn’t qualify, nor would my Full Auto: the only thing better than Hillary and a subpoena (c.1995) T-shirt.
I can’t wait to see their next quarter-over- quarter and year-over-year earnings reports.
I, for one, actually LIKED Starbucks. And, unlike so many have claimed, I was never given any social justice lectures, nor were there attempts to strike up a conversation about such things. This never happened, and I have been in Starbucks stores from Hollywood to Atlanta, Osaka to Madrid, Tri-Cities area Tennessee to New Brunswick. The counter people were always polite, seemed genuinely friendly, and were helpful with things like directions.
I used the high-speed internet a lot to get caught up on company emails and work. Most stores have blazingly fast internet, so it was a real treat.
I used up my rewards and the last few cents on my Rewards card, and that is that. Starbucks bought into an obvious shake-down; fired a manager ‘for show’; put the personnel of 8,000 stores through mandatory training that was black black black blankety-black; and worst of all, they bowed down and kissed the feet of The Angry Black Man.
To quote the lyrics of a song, the title of which escapes me, “Not goin’ back again.”
Never Going Back Again, Fleetwood Mac
https://www.youtube.com/watch?v=GGyCx9WgGV8
My Notebook entry:
.
“There is nothing more painful to me at this stage in my life than to walk down the street and hear footsteps… then turn around and see somebody white and feel relieved.” ― Jesse Jackson
Ground rules. At a coffee shop.
Your comment perked up my ears. Just don’t be a drip, or we may read about it in the French Press.
/odd mood, please forgive.
Holy Crap Grizz….Your pun at 11:22am, my pun at 11:24am…
It’s just your typical Punday Morning!!!
You do puns
I do puns,
We all pun for fun fun!
Back on topic: I know a nice little shop nearby that is vacant, and is already laid out for counter service like a coffee shop. If I had the money, time, and energy, I would open it up as a specialty coffee house. “Grizzly’s Coffee Company”. My slogan would be “Service Without Sanctimony”.
(I still want to buy a fleet of old hearses, and convert them over to food trucks like you see going to construction sites. Using hearses would let me call it “Mourning Coffee”. Slogan: “Made from Hallowed Grounds”.)
Grizz…I’ve always enjoyed the ancient art of “Pun-Fu” !
An effective pun should trigger a groan from the innocent bystander who happens to hear/read a pun master at work!
“Service Without Sanctimony”?….A solid concept ! If I had any money I back you in a second!!!!
“Mourning Coffee”. Slogan: “Made from Hallowed Grounds”?
Groan…..! 🙂
I think a good name would be “First World Problems” because 95% of the convos I overhear at my local mochahut “Common Grounds” are exactly that. “Whitetopia” would be more accurate, but some might take offense at the obvious truth in that assessment.
Coffee Grounds rules…(sorry, couldn’t resist)
Um, yeah, that was kind of my point.
Were you being punny, Milhouse?
I often don’t recognize the obvious unless it falls off the shelf and hits me on the head… 🙂
Milhouse’s is a very subtle and dry sense of humor.
Ah…I see, Thanks HH…
I tend towards the obnoxious and snarky….
(ask any of my many ex-wives)
Just some things to consider.
1) Starbucks is not a “coffee shop”. It is an upscale gathering place for rich yuppie consumers. The customer base wants a place where they can hang out in clean, upscale,trendy surroundings and sip grossly over-priced coffee based beverages.
2) Starbucks is a business. I makes money by selling products to customers. To make money, it expects those who patronize its locations to purchase some product. Unlike strip joints and some liquor establishments, it does not impose a covfer charge to enter its facilities.
3) The particular Starbucks in question was having a huge problem with the homeless population in the area coming in and using its restroom facilities. They were leaving the facilities in a horrible mess which was objectionable to the paying customer base as well as costing the business a large, unnecessary cost to keep the facilities clean. Also, people working or living in the area would enter and use the businesses wifi service without reimbursing the establishment for that service by buying anything, while taking up seating which could be used by paying customers.
4) Most importantly, the whole narrative concerning the arrest of the two men in Philadelphia is patently false. The store had instituted a policy of ejecting people who attempted to use the business facilities without buying any of the businesses products. Reports are that the manager requested that the men leave the store, if they did not intend to purchase anything. They refused. The police were called and, again reportedly, the men were asked to leave three times, while in the presences of the police, and again refused. At that point the manager had them arrested for trespass after [repeated] warning.
So, in order to curry favor with their liberal yuppie customer base, Starbucks puts on this dog and pony social acceptance show. However, unless they want the Philadelphia store, and others, to go out of business, the rules there will not change, They can’t. If they allow their stores to become flophouses, their effete clientele will not patronize them and they will go broke. This is nothing more than smoke and mirrors and should simply be ignored.
Proud to say that I won’t be visiting any of their outlets to see how the indoctrination session went….although I’m sure that Mr. Shultz is in the process of opening re-education camps for those whose brains didn’t wash as thoroughly as others’ did.
No truth to the rumor that he hired PolPot to head up the diversity division of corporate.
Anyone getting a vibe of “Hampsterdam” from “The Wire.” That worked out well.
That was fiction. I am getting a vibe from the “The Turner Diaries”.
I work for LAPD and the other night the officers at the front desk were telling stories and joking around like they always do when there are no citizens in the lobby reporting crimes.
One officer said the day before he had gone into Starbucks to get some coffee. Apparently there had been an unpleasant situation going on with a black customer before the officer walked in (the officer was completely unaware of this).
The officer said that as soon as the Starbucks’ barista saw him walk in, the barista ran up to him and pleaded with him not to arrest the unruly customer!!
The officers (two of whom were black) were howling in laughter at the story.
Good laugh! So did the Starbucks empire come crashing down when the unruly customer wasn’t arrested? Please tell – I am anxious to know.
@YellowGrifterInChief:
Of course not, Silly!
Just like Roseanne’s empire didn’t come crashing down when she said something stupid and then apologized. And just like black Americans didn’t wilt and die when everyone ignored Roseanne’s stupid comment as a stupid comment … as stupid, bad manners … like, say, taking up real estate in a business for a length of time and demanding to use the business’s bathroom, all the while refusing to shell out a measly couple dollars … like I said, bad manners.
Hope that helps with your anxiety.
LukeHandCool (who gets annoyed at any straw added to his latte)
Give it time.
I can’t imagine why a police officer would want to buy coffee at Starbucks. Whole Foods has better coffee. So does Dunkin’ Donuts. Or is that too cliche?
But then I can’t imagine why I’d want to buy coffee at Starbucks anymore.
This is what Starbucks plans to become.
http://sanfrancisco.cbslocal.com/2018/04/25/drug-users-san-francisco-civic-center-bart/
“Drug Users Take Over Corridors Of San Francisco Civic Center BART Station (video at link)”
And then I’m also going to have to “enjoy” my coffee while listening to some loud verbal confrontation, not doubt accompanied by much profanity? And the barista begs the officer not to arrest the guy? They clearly have lost all respect for their paying customers. I’d rather buy coffee at a gas station.
It’s sad that a good idea has to be ruined by political correctness.
You can respect someone else’s opinion even if you don’t agree.
Simple common sense, and yet they’re trying too hard not to offend anybody that they’re offending everybody.
Did you know our unconscious brains process information at 11 million bits per second, but our conscious brains only process at 40 bits per second?
And if you don’t believe they can break down all information we process into numbers of bits and establish the speed of both the unconscious and conscious minds ….
…. then you, sir, are worse than Hitler.
“honor other people’s truth.”
One of the most moronic ideas in circulation. Must I “honor” someone’s belief that Da Jooz control the weather? That the moon landing never happened? That crystals really cure disease?