Thousands of Bank of America customers have reported disturbing trouble with their accounts, with some seeing account balances of $0, which appear to be related to website and app issues.
Reports of problems spiked around 1 p.m. ET, when about 20,266 outages were reported, according to the website Downdetector.People are complaining that their account balances are not visible on the app while others say they can access their accounts but that they are seeing a balance of $0.“App not working and online banking shows yesterday’s balance,” one user said on Downdetector.“Both the App and Browser access to BoA remain at least partially down for us,” another user said. “Can now see some of our accounts, but not all of them. And the transfer between accounts function remains non-functional for all accounts.”
The outage impacted customers in many major American cities, and the lack of assuring response is causing anger at the institution.
According to Downdetector, the outage is widespread across the US, affecting the following major cities: New York, Chicago, Houston, Dallas, Phoenix, Los Angeles, San Francisco and Seattle.Approximately 50 percent of issue reports cited problems with online banking, 41 percent cited mobile banking and just one percent of users reported issues with ATMs.’Five accounts show zero balance, over 20K,’ a Bank of America customer shared on Downdetector….The silence has sparked fury among its customers, with one woman sharing on X: ‘Could your people release a statement asap about what is wrong with the mobile app.? Showing all my accounts with – – – balance, yet my credit card on the mobile app. has the correct balance!!!’
The bank is now assuring customers the problem is nearly fixed.
In a statement to CNN, Bank of America acknowledged that “some clients are experiencing an issue accessing their accounts and balance information today.”“These issues are being addressed and have largely been resolved,” Bank of America said. “We apologize for any inconvenience.”
However, Bank of America is offering no details on what exactly caused the problem. The most likely suspect is a software update, similar to what happened this July with Microsoft. The “blue screen of death” appeared at airports, hospitals, businesses, and government agencies.
Some are finding soothing refuge in humor, with references to a particular episode of “The Simpsons”.
Hopefully, this will get resolved soon, and the outage will not due to a more serious security threat.
Meanwhile, it is difficult to say what damage to customer trust has been done.
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