I had an email exchange last night with a customer service manager for a large tech company, who spontaneously offered this advice (redactions by me):

Hello Professor Jacobson,:

It is an honor to correspond with you. My name is ____________ and I am an ______________ Case Manager for the _____________….

Again, I’m sorry for any frustration our products may be causing.

On an unrelated note, I think your Megyn Kelly poll on the front page needs another option: Hannity AND O’Reilly out and give Megyn 2-3 hours. She’s great! 😉

Dear Roger Ailes, I hope you are getting the message: You are correct to shake up the line up.

Here’s what Legal Insurrection readers want you to do: Move Hannity to 10, Greta to 7, and Shep Smith Out of the 7 p.m. slot.

Reader Poll - Megyn Kelly